Are you ready to transform your customer experiences?
Learn to map your customer’s journey to enhance their experience

Your customers' shoes

We will teach you and your team how to map your customer’s journey through a particular service. During the process, your team will immediately find insights and opportunities to improve.

And then you can repeat the process through many services on your own.

Our Train the Facilitator Program for Customer Journey Mapping will equip you and your team with the essential skills to map customer journeys, identify pain points and inefficiencies, and continuously improve.

It’s hands-on learning with practical tools. After, you can confidently lead customer journey mapping initiatives within your organization. Plus, coaching is available as you tackle your own facilitated events!

  • Gain a deeper understanding of customer thoughts and emotions throughout their journey by “walking in their shoes”.

    To develop a customer-centric approach

  • Discover where customers may become frustrated.

    To identify customer pain points

  • Find redundancies or information gaps in the customer’s journey.

    Recognize inefficiencies

  • Identify opportunities to interact, engage, and share information.

    Improve communication and collaboration

  • Discover insights that can be immediately translated into action and improvement to service delivery.

    Drive meaningful change

  • Lead your own customer journey mapping sessions using the tips and techniques we teach you in this program. (There's a toolkit!)

    Facilitate your own journeys with confidence

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Strategic Planning and Measuring Performance