Improving Government Customer Service

GovLoop, with support from Zelos, released its Agency of the Future Guide to Customer Service. GovLoop’s mission is to connect government to improvement government, and with its most recent Guide, it offers sound guidance and stories about transforming government customer service and developing customer service programs. Zelos customer service initiatives and training are aligned with GovLoop’s findings. Visit the Guide on GovLoop, or download the PDF here.


Surprises in Customer Service

A Special UPS Delivery Yesterday, I was meeting with a colleague for coffee in DC. It was Friday…